Delete your ASCEND account
This page lets ASCEND users request the permanent deletion of their account and the associated personal data, even if they no longer have access to the Application.
From the Application
- On the Today tab, tap your profile picture (top of the screen) to open your Profile.
- Open Settings with the gear icon.
- Select Delete my account.
- Confirm the deletion twice.
The account and the associated data are then deleted. This action cannot be undone.
Without access to the Application
Send your request from the email address linked to your account. Simply say that you want to delete your ASCEND account. A limited identity check may be requested to avoid deleting someone else's account.
Request deletion by emailData deleted
Deletion covers in particular the authentication account, profile, goals, programs, workouts, meals, messages, measurements, photos and other data associated with the account on ASCEND's systems.
Timing and limited retention
Requests sent by email are processed within 30 days at the latest. Some records strictly necessary to meet legal obligations, in particular accounting or tax obligations, may be kept for the period required by law. They are no longer used to provide the service.
Subscription
Deleting your account does not automatically cancel an active subscription. Cancel it separately in your App Store or Google Play subscriptions, depending on the platform you used to purchase it.
See also the Privacy Policy and the Terms of Use.